Reports are generated in near real time. AI Disposition and call summaries are available seconds after the call ends, and dashboards update continuously as new interactions are completed.

Absolutely. Agencies and BPOs can segment analytics by client, campaign, or sub-account. This ensures clear separation of data while still providing roll-up reporting across the entire operation.

Security is core to the platform. All call recordings, transcripts, and summaries are encrypted in transit and at rest. Access can be permissioned by role, and audit logs track every view and export. Taalk is designed to meet enterprise security standards, including SOC2 and HIPAA readiness.

Yes. Taalk AI Analytics lets you create role-based dashboards — for executives who want high-level ROI, for compliance teams who need audit logs, or for managers tracking daily agent performance. Each view can be customized to show only the most relevant KPIs.

Absolutely. Dispositions, summaries, and reports can flow directly into HubSpot, Salesforce, or custom CRMs. Data exports are also available for BI tools like Tableau, PowerBI, or Google Data Studio.

Managers can type questions in natural language, such as 'Which agent had the highest conversion this week?' or 'Show me calls flagged for compliance risk.' The system surfaces the answers instantly, with links to supporting data.

Yes. Every call is recorded, transcribed, and summarized. Managers can drill into specific calls, see AI highlights, and quickly identify coaching or compliance opportunities.

Taalk tracks contact rate, transfer rate, abandonment, retry success, cost per lead, cost per transfer, and overall ROI per campaign. Dashboards update in real time for full visibility.

Instead of agents manually tagging calls, AI Disposition automatically categorizes the outcome, updates CRM fields, and generates a summary. This eliminates human error and reduces average handle time.