A named engineer. A private channel. On for as long as you pay. Off the moment you don't.
Engineering Access gives you a direct line to a Taalk engineer — not a ticket queue, not a chatbot. A human who knows your account and answers in under 4 hours.
Performance marketers move fast. When a campaign is underperforming at 2am, you don't want to file a ticket and wait 48 hours. Engineering Access means you have a private Slack (or Teams, or whatever channel you prefer) with a named Taalk engineer who knows your setup, has context on your campaigns, and is accountable to a 4-hour SLA — on every issue, every day.
- ✓Private dedicated channel (Slack / Teams / your choice)
- ✓Named engineer — same person, every time
- ✓4-hour response SLA on all issues
- ✓Priority R&D queue — your feature requests jump the line
- ✓Campaign optimization audits on request
- ✓Auto-deducted 1st of month from token balance
The binary rule
Subscribed: Channel open. Engineer responds. Priority queue active.
Cancelled: Channel closed immediately. Back to standard queue. No exceptions.